Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how Inchyra collects, uses, stores and protects personal information provided through this website.

Inchyra respects your privacy and is committed to protecting your personal data in line with applicable data protection laws, including the General Data Protection Regulation (GDPR). A privacy notice should clearly explain what personal data is collected, why it is used, the lawful basis for using it, and the rights available to individuals.

2. Information We May Collect

We may collect personal information when you:

• Submit an enquiry form
• Make a booking or request information
• Contact us by email, phone or through the website
• Sign up to receive updates or marketing communications
• Interact with the website through cookies or analytics tools

The information collected may include:

• Name
• Email address
• Phone number
• Address, where required
• Booking or enquiry details
• Any information you choose to provide in a message
• Website usage data, such as pages visited, browser type and device information

3. How We Use Your Information

We use personal information to:

• Respond to enquiries
• Process bookings, purchases or service requests
• Provide information requested by you
• Manage customer relationships
• Improve our website and services
• Send marketing communications, where consent has been provided
• Meet legal, accounting or administrative obligations
• Protect the security and proper operation of the website

4. Legal Basis for Processing

We only use personal data where we have a lawful basis to do so. This may include:

• Consent, where you have opted in to receive marketing or provided permission
• Contract, where processing is necessary to provide a service, booking or purchase
• Legal obligation, where we are required to keep records or comply with applicable law
• Legitimate interests, where we need to operate, manage and improve our business and website

The Data Protection Commission explains that organisations must identify the correct legal basis before processing personal data, and the ICO notes that privacy information should tell people which lawful basis applies.

5. Sharing Your Information

We do not sell your personal information.

We may share personal data with trusted third parties where necessary, such as:

• Website hosting providers
• Email and IT service providers
• Booking or payment service providers
• Analytics providers
• Professional advisers, where required
• Legal or regulatory authorities, where required by law

Where third-party service providers process personal data on our behalf, they are expected to handle it securely and only in accordance with our instructions.

6. Data Retention

We keep personal information only for as long as necessary for the purpose it was collected, including to meet legal, accounting, tax or reporting requirements.

Where information is no longer required, we will take reasonable steps to delete it securely or anonymise it.

7. Cookies and Website Analytics

This website may use cookies or similar technologies to improve website performance, understand how visitors use the site and support functionality.

Some cookies may be essential for the website to work properly. Others, such as analytics or marketing cookies, may require your consent.

You can manage or disable cookies through your browser settings or through any cookie consent options provided on the website.

8. Marketing Communications

We will only send marketing communications where we have a lawful basis to do so, such as your consent or another permitted basis under applicable law.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to certain processing
• Request restriction of processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

Individuals have the right to access and receive a copy of their personal data, commonly known as a subject access request.

10. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information submitted online.

11. Third-Party Links

This website may contain links to third-party websites. Inchyra is not responsible for the privacy practices, content or security of external websites. Users should review the privacy policies of any third-party websites they visit.

12. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact Inchyra directly through the contact details provided on this website.

13. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page, and the updated version will apply from the date it is published.